JOB SUMMARY: Supervises the day-to-day activities of Customer Representatives to ensure timely responsiveness to product, delivery, and promotion inquiries and problem resolution.
Supervises Customer Representatives and Customer Service Coordinators.
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
High school diploma or equivalent
3 to 6 years of relevant work experience in customer service
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
Skill and ability to: