Golden State Foods

  • Customer Service Representative

    Location US-IL-McCook
    Job ID
    2018-3838
  • Overview

    JOB SUMMARY:  Serve as GSF’s representative by responding to customer distribution and supply needs and supporting the Customer Service Department to ensure positive customer relations and communication between GSF Field Purchasing Managers, Regional Offices, McDonald’s, franchisees, and vendors. 

    Responsibilities

    ESSENTIAL FUNCTIONS:

    1. Acts as liaison between McDonald’s and GSF to ensure effective communication and collaboration regarding routing, promotional activities, and other aspects of customer service. (50%)
    1. Responds to customer’s complaints and other issues to resolve problems quickly and thoroughly. (25%)
    1. Attends customer meetings and social functions to build and maintain strong customer relations. (10%)
    1. Assists in training GSF personnel in product knowledge, restaurant procedures, and ordering to enhance customer service and to achieve accurate and timely operations. (10%)
    1. Provides backup to the Customer Service Coordinator, as required. (5%)
    1. Performs other related and assigned duties as necessary.

    LEADERSHIP/MANAGEMENT RESPONSIBILITY

    Not applicable.

     

     PERFORMANCE CATEGORIES

    • Productivity/quality standards:  customer service/satisfaction and responsiveness
    • Attendance and punctuality
    • Professional attitude and demeanor
    • Customer and vendor relations
    • Teamwork within the department and across departments
    • Project/assignment standards

    Qualifications

    MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

     

    Education/Certification:

    AA degree from an accredited vocational, technical, or junior college institution, with coursework in computers and communications

     

    Experience:

    0 to 2 years of relevant work experience in customer service

     

    Knowledge, Skills and Abilities

     

    Knowledge of (B/basic; J/journey; E/expert):

    • Products (B)
    • Promotions (B)
    • Customer service concepts and techniques (B)
    • PC word processing/spreadsheet software applications (B)

     Skill and ability to:

    • Communicate and coordinate effectively with internal and external customers
    • Resolve customer complaints effectively and efficiently
    • Work independently
    • Work effectively in a general business environment, with a focus on high levels of quality and customer service
    • Travel via airplane and drive an automobile
    • Act in accordance with GSF’s Values and Creed

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