Golden State Foods

  • Logistics Analyst

    Location US-CA-La Puente
    Job ID
    2018-3759
    Category
    Transportation
  • Overview

    Leveraging fleet management tools and industry best practices to support QCD’s driver network across the U.S. Support includes but is not limited to: breakdowns, store delivery, device troubleshooting and general driver/transportation support.

    Responsibilities

    • Receive real time communication from drivers, and provide a plan of action to ensure highest quality of service to the customer. (40%)
    • Reviews, audits and prepares plan versus actual and exception reports for Roadnet and XRS information. Creates nightly recaps, daily supervisor handoffs, and updates call logs. (20%)
    • Responsible for real time monitoring of the QCD fleet and supporting distribution centers across the U.S. while tracking fuel, mileage and service time. (20%)
    • Present detailed reports, dashboards and scorecards to assist management in optimizing productivity, improving service to the customer and driving cost savings (10%)
    • Performs other related and assigned duties as necessary. (10%)

    LEADERSHIP/MANAGEMENT RESPONSIBILITY

    Works with up to 200 or more drivers and helpers. Oversees operations with significant impact on QCD customer relations.

     

    PERFORMANCE CATEGORIES

    • Providing driver network overnight support and actionable answers to ensure driver safety, company savings and highest quality of service to the customer
    • Providing detailed communication, insight and reporting to local leadership
    • Customer engagement
    • Teamwork within the department and collaboration with drivers, local leaders and peers
    • Safety of drivers and helpers

    Qualifications

    Education and experience equivalent to:

     

    Education/Certification:

    Associates’s degree from an accredited college or university.

     

    Experience:

    2 to 3 years of work experience in transportation or food distribution, including driver interaction

    Dispatch experience preferred

     

     

    Knowledge, Skills and Abilities

     

    Knowledge of (B/basic; J/journey; E/expert):

    • Supervisory concepts and techniques (B)
    • Time management concepts and techniques (B)
    • Microsoft Word and Mircrosoft Excel software applications (B)
    • Distribution of food product (B)
    • Roadnet, XRS, iBright and/or other similar systems (J)
    • Driver dispatching, scheduling and routing (J)
    • DOT regulations, policies, and procedures (J)
    • Relevant safety policies, practices and procedures (J)
    • Written and verbal communication (E)
    • Actionable problem solving (E)

     

    Skill and ability to:

    • Support a diverse workforce of up to 200 drivers and helpers
    • Resolve delivery issues between customers and the company; other customer service issues
    • Support management and motivate drivers in a team-based environment
    • Interpret transportation operations anomalies and identify appropriate solutions
    • Prepare administrative and technical documents and reports
    • Work effectively in a fast paced business environment, with a focus on high levels of quality and customer service
    • Must be able to work overnight, weekends and holidays
    • Act in accordance with GSF’s Values and Creed

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