Golden State Foods

Support Services Cust Rep

Location US-NC-Pineville
Job ID
2018-3241
Category
Administrative

Overview

JOB SUMMARY: Processes orders accurately and efficiently for QCD customers to ensure high quality customer service and support the distribution centers in the assigned region.

Responsibilities

1. Receives and enters different customer orders evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service in support of multiple distribution centers.   Disseminates information regarding orders, products, promotions, ordering processes (training), etc. 

2. Processes a variety of documents including purchase orders, order adjustments, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records 
3. Maintains customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions. 
4. Maintains customer files and records to ensure complete documentation and support Customer Service functions for the supported locations. 
5. Performs other related and assigned duties as necessary.

Qualifications

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

 

Education/Certification:

High school diploma or equivalent

 

Experience:

0 to 2 years of relevant work experience in customer service or order processing

 

Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

  • Order processing concepts and procedures (J)
  • Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.) (B)
  • Products (B)
  • Promotions (B)
  • Customer service concepts and techniques (B)
  • PC word processing/spreadsheet software applications (B)

 Skill and ability to:

  • Communicate and coordinate effectively with internal and external customers verbally and in writing
  • Resolve customer complaints effectively and efficiently
  • Work on a flexible schedule
  • Work effectively in a general business environment, with a focus on high levels of quality and customer service
  • Travel via airplane and drive an automobile
  • Act in accordance with GSF’s Values and Creed

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