Golden State Foods

Client Services, Desktop Engineer

Location US-CA-Irvine
Job ID
2018-3183
Category
Information Technology

Overview

The Desktop Engineer will serve as the Subject Matter Expert for the purpose of engineering and deploying client hardware and system solutions, as well as, promoting structured software engineering and process improvement initiatives across a distributed desktop enterprise.

The Desktop Engineer troubleshoots client software and hardware issues, implement and manage software update system, and integrates operating system deployment solutions for Enterprise wide rollouts and upgrades and designs and manages baseline image creation for multiple hardware configurations.

Responsibilities

ESSENTIAL FUNCTIONS 

 

Enterprise Desktop Design and Management

  • Develop architectural design documentation for desktop hardware, physical and virtual operating systems and management capabilities.
  • Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline.
  • Support application packaging, deployments, documentation, and release control in an Enterprise environment.
  • Extensively utilize scripting to maximize productivity of platform management, as well as, for creating packages for patching.
  • Maintain platform security and compliance to protect data and including desktop security patching and management of segmented desktop environment.
  • Define, create and test Group Policy updates for desktop OS.
  • Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components.
  • Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
  • Manage/test and pilot desktop hardware standard for the enterprise as the business need arises.
  • Documents technical standards, policies, and procedures pertaining to areas of responsibility
  • Adhere to all GSF and IT policies and procedures
  • Collaborate with other global IT organizations to develop, implement, and influence standards

 

Application Support

  • Provide Level 2 Application Support through escalated incident tickets from the Service Desk per defined Service Level Agreements (SLAs).
  • Manage and monitor applications to ensure all components are functioning at appropriate levels.
  • Provide support, training and assistance for all computer-related software systems to maximize efficiency & productivity of employees and business operations.
  • Provide “new user” setup support.

 

Service/Desk/Incident Management

  • Deliver excellent technical and non-technical support with outstanding customer service and user satisfaction in a timely manner.
  • Provide Level 2 Service Desk support via phone, email or other entry channel.
  • Create and maintain all technical documentation supporting the Service Desk along with developing training materials for the IT teams.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Additional Responsibilities

  • Other responsibilities and accountabilities may be assigned based on business and organization needs.

·         Support for enterprise and business-related projects as required.

 

 

 

TRAVEL EXPECTATIONS

 

  • Some travel requirements (20%)

 

Qualifications

MINIMUM QUALIFICATIONS 

 

Education/Certification

  • Two-year college required or applicable trade school or commensurate work experience.

 

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

  • Minimum 5 years IT experience in a geographically dispersed enterprise environment
  • 3+ years experience with packaging/deploying operational systems such as SCCM, MDT, Admin Studio, WSUS, Active Directory and Group Policies.
  • Advanced knowledge in the configuration of Microsoft Office suite of applications Active Directory, scripting languages (Powershell), and software deployment.
  • Thorough working knowledge of desktop, laptop hardware and drivers. 
  • Extensive experience with Microsoft Deployment Workbench and the creation of Reference and Deployment images.
  • Extensive experience with deploying OS and upgrading OS using SCCM and troubleshooting failed install/upgrades.
  • Extensive Microsoft Windows client operating system expertise, including development of tailored images for Windows 10.
  • PowerShell Scripting (ability to write new scripts and modify/debug existing scripts).
  • Driver identification and injection.
  • Direct experience with Lenovo, Dell and HP Hardware.
  • Familiarity with BitLocker and escrowing of the BitLocker key to a database.
  • Technical documentation skills.
  • Strong analytical and customer service skills as well as excellent written and verbal communication skills.
  • Candidate must currently possess a valid CompTia S+ Certification or a secondary industry related certification.

 

 

Technical

 

Expert

  • Packaged Software
  • Microsoft Systems Center
  • Remote Assistance Tools
  • Microsoft Windows 7 & 10 Operation systems
  • Microsoft Office 2010-2016

Proficient

  • Basic Office Equipment
  • Client/Server Systems
  • Data Transport
  • General Office Applications
  • Infrastructure Technology
  • User Interface Design
  • Windows Administration
  • Technical Writing & Design Documentation
  • Microsoft Office 365 Admin

Basic

  • Business Continuity
  • Networks, Routers, Switches, Firewalls
  • Information Security Principles

 

Business

 

Expert

  • Service Level Management

Proficient

  • Business Acumen
  • Business Alignment

Basic

  • Innovative Solution Development
  • Project Management Methodology (PMM)
  • Systems Delivery Life Cycle (SDLC)
  • Test Plans

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