Golden State Foods

  • Customer Service Representative

    Location US-CA-La Puente
    Job ID
    Customer Service
  • Overview

    Quality Custom Distribution, a division of Golden State Foods, is growing and searching for an experienced and passionate Customer Service Representative to join our team servicing an iconic customer. 


    JOB SUMMARY:  Responds to customer needs and supports the Customer Service Department to ensure positive customer relations and communication with vendors. 



    1. Fields telephone calls from McDonald’s customers regarding numerous product and service issues (order adjustments, product complaints, delivery problems, special delivery requests, product pick–up requests, and off-load rate inquiries) and acts as liaison between customers and vendors to resolve problems as quickly as possible. (30%)
    1. Coordinates promotional activities, inventory, and distribution. (20%)
    1. Routinely and periodically maintains, monitors, and updates the Customer Information and Routing System database and other systems to maintain and update customer listings, delivery schedules, unit price breakdowns, OS&Ds, delivery logs, off-load rates, weekly delivery recaps for the Transportation Department. (10%)
    1. Processes telephone orders and enters data to provide timely and accurate product ordering. (10%)
    1. Reviews invoices and delivery logs to ensure accuracy and thoroughness, keys debits and credits from adjusted invoices, and coordinates special deliveries. (10%)
    1. Oversees route maintenance during schedule changes and creates and distributes routing calendars to ensure customers are well-informed of routing schedules. (5%)
    1. Oversees produce inventory and places daily produce orders with vendors to ensure produce availability. (5%)
    1. Assists in the planning and organizing of Customer Service daily work flow. (5%)
    1. Publishes the monthly newsletter to keep customers apprised of upcoming promotions, ordering guidelines, and off-load rates to promote positive customer relations. (5%)
    1. Performs other related and assigned duties as necessary.


    Not applicable.



    • Productivity/quality standards:  customer service/satisfaction and responsiveness
    • Productivity/quality standards:  accuracy, timeliness, thoroughness
    • Customer and vendor relations
    • Cost containment
    • Teamwork within the department and across departments
    • Project/assignment standards


    MINIMUM QUALIFICATIONS:  Education and experience equivalent to:



    High school diploma or equivalent.



    1+ years of relevant work experience in customer service and data processing


    Knowledge, Skills and Abilities


    Knowledge of (B/basic; J/journey; E/expert):

    • Customer service concepts and techniques (E)
    • Product (J)
    • Promotions (J)
    • Order processing concepts and procedures (J)
    • Credit processing concepts and procedures (J)
    • Routing concepts and techniques (J)
    • PC word processing/spreadsheet software applications (J)
    • McDonald’s business and operations (B)
    • 10-key machine by touch (B)
    • PC database applications (B)

     Skill and ability to:

    • Communicate and coordinate effectively with internal and external customers
    • Resolve customer complaints effectively and efficiently
    • Read and process written information with a high degree of accuracy
    • Work effectively in a general business environment, with a focus on high levels of quality and customer service
    • Travel via airplane and drive an automobile
    • Act in accordance with GSF’s Values and Creed


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