Golden State Foods

Customer Service Rep1

Location US-CO-Aurora
Job ID
2017-2766
Category
Customer Service

Overview

JOB SUMMARY:  Serve as QCD’s representative by responding to customer distribution and supply needs and supporting the Customer Service Department to ensure positive customer relations and communication between QCD Field Purchasing Managers, Regional Offices, OTC restaurants, franchisees, and vendors. 

Responsibilities

ESSENTIAL FUNCTIONS:

    1. Acts as liaison between customer's and QCD to ensure effective communication and collaboration regarding routing, promotional activities, and other aspects of customer service. (50%)
    1. Responds to customer’s complaints and other issues to resolve problems quickly and thoroughly. (25%)
    2. Assists in training QCD personnel in product knowledge, restaurant procedures, and ordering to enhance customer service and to achieve accurate and timely operations. (10%)
    3. Performs other related and assigned duties as necessary.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Not applicable.

 

 PERFORMANCE CATEGORIES

  • Productivity/quality standards:  customer service/satisfaction and responsiveness
  • Attendance and punctuality
  • Professional attitude and demeanor
  • Customer and vendor relations
  • Teamwork within the department and across departments
  • Project/assignment standards

Qualifications

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

 

Education/Certification:

AA degree from an accredited vocational, technical, or junior college institution, with coursework in computers and communications

 

Experience:

0 to 2 years of relevant work experience in customer service

 

Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

  • Products (B)
  • Promotions (B)
  • Customer service concepts and techniques (B)
  • PC word processing/spreadsheet software applications (B)

 Skill and ability to:

  • Communicate and coordinate effectively with internal and external customers
  • Resolve customer complaints effectively and efficiently
  • Work independently
  • Work effectively in a general business environment, with a focus on high levels of quality and customer service
  • Travel via airplane and drive an automobile
  • Act in accordance with GSF’s Values and Creed

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