Golden State Foods

Information Services Support Specialist

US-WA-Puyallup
Job ID
2017-2573
Category
Information Technology

Overview

JOB SUMMARY:  

 

We are looking for an innovative and creative Information Services Support Specialist for our western region Quality Custom Distribution operations.  You will provide support to users on applications, new purchases, and system integrity to maximize productivity and use of computer resources at each distribution center.  You will troubleshoot, configure, install and provide training as needed for applications, hardware and devices, including hand-held scanners, cell phones and phone systems, printers, JDE WMS, etc.  Experience with WMS, temperature control monitoring systems, and electronic proof of delivery systems is preferred. General networking knowledge needed.  Travel to each center within the western region will be required.  If you would like to join a strong, dynamic growing environment, please apply. 

Responsibilities

ESSENTIAL FUNCTIONS

 

  1. Resolves computer hardware, software, and data questions and problems, responding on a daily basis to ensure user needs are met. (40%)

 

  1. Analyzes user needs and problems hardware, software, and data questions and implements solutions on a timely basis to maximize employee productivity. (15%)

 

  1. Upgrades and installs new hardware, cabling and terminals to meet user needs. (5%)

 

  1. Provides individual/departmental training as needed. (5%)

 

  1. Trains users formally and informally on request or as required to ensure effective systems. (5%)

 

  1. Researches and maintains up-to-date knowledge regarding software to enhance gsf processes and profitability. (5%)

 

  1. Performs special projects related to the following areas: 1) IS Specialized Training and Assessment, 2) Research and Development of Technology Advancement, and 3) Specialized Departmental projects. (25%)

Qualifications

MINUMUM QUALIFICATIONS:    Education and experience equivalent to:

 

Education/Certification:

Bachelor’s degree in computer science or information systems from an accredited college or university.  Certification as Microsoft Certified Systems Engineer.

 

Experience:

3 to 6 years of relevant work experience

 

 

Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

  • AS400 computing environment a plus, JDEdwards required (E)
  • Windows7, Windows10, Android OS workstation environment (J)
  • PC hardware and software installation concepts and techniques (Scanners, Phones, Printers) (J)
  • Database administration concepts and techniques (J)
  • Relevant division concepts, procedures and regulations (J)

 

 

Skills and ability to:

  • Interpret computer hardware and software anomalies and identify appropriate solutions
  • Interact effectively with employees at all organizational levels
  • Communicate and coordinate effectively with vendors verbally and in writing
  • Read and process written information with a high degree of accuracy
  • Work effectively in a general business environment, with a focus on high levels of quality and customer service
  • Works independently with minimal supervision.
  • Act in accordance with GSF’s Values and Creed

 

 

LEADERSHIP/MANAGEMENT RESPONSIBILITY

 

Not applicable

 

PERFORMANCE CATEGORIES

 

  • Productivity/quality standards: accuracy, timeliness, thoroughness
  • Productivity/quality standards: minimal down-time
  • Internal customer satisfaction
  • Organization and attention to detail
  • Teamwork within the department and across departments
  • Project/assignment standards

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