Golden State Foods

Operations Analyst

US-FL-Miami
Job ID
2017-2492
Category
Operations

Overview

JOB SUMMARY:  Provides assistance and coordination to department operations and management to meet established objectives for quality, accuracy, timeliness, and completeness.

Responsibilities

ESSENTIAL FUNCTIONS:

  1. Processes, prepares, maintains, and distributes a variety of documents, reports, and files to facilitate smooth operations, to ensure availability of complete and accurate data, and to include payroll for the center. (40%)
  1. Creates and maintains standard and special spreadsheet reports to ensure availability of complete and accurate data. (30%)
  1. Facilitates internal communication, participating on one or more committees or teams, to ensure smooth operations and flow of information. Business Knowledge- researches and cross-trains to maintain up-to-date knowledge regarding applications and business operations practice and procedures to enhance GSF processes and profitability. The ability to apply knowledge in order to formulate proper questions, analysis and impact to business operations. (15-20%)
  1. Provides back-up assistance to other functions and support staff to ensure smooth operations, adequate coverage, and high quality customer service. (15%)
  1. Adheres to food safety, quality and legal compliance. In the event of a crisis (i.e. product recall, fire, etc.) delegate responsibilities as outlined in the Crisis Communications and Management Guide.
  1. Adheres to safety, health and environmental standards of the facility.
  1. Performs other related and assigned duties as necessary. Travel may be required.

LEADERSHIP/MANAGEMENT RESPONSIBILITY

Not applicable.

 

PERFORMANCE CATEGORIES

  • Productivity/quality standards:  accuracy, timeliness, thoroughness
  • Productivity/quality standards:  reliability
  • Organization and attention to detail
  • Cost containment
  • Teamwork within the department and across departments
  • Project/assignment standards
  • Customer satisfaction

Qualifications

MINIMUM QUALIFICATIONS:  Education and experience equivalent to:

 

Education/Certification:

Bachelor’s degree in Supply Chain, Engineering or Information Systems from an accredited college or university is preferred. Quality technical schools that specialize in this area may be considered.

 

Experience:

2 to 3 years of relevant work experience in supply chain, data entry and customer service.


Knowledge, Skills and Abilities

 

Knowledge of (B/basic; J/journey; E/expert):

  • Knowledge of Kronos/Payroll Systems (J)
  • Computer-based (WMS) inventory control systems (B)
  • Order processing concepts and techniques (B)
  • PC word processing/spreadsheet software applications (B)
  • Systems Development Methods—designing and developing applications; applying procedures, tools, and methods; integrating systems; documentation; package skills (B) 
  • Understanding existing & emerging technologies (J)
  • Processing, programming, and application concepts and techniques (J)
  • AS400 operations and troubleshooting (B)
  • Computer hardware, networking, and troubleshooting skills (P)
  • Knowledge of JD Edwards applications (B) Level 2 issues (P) – Level 3 (E)
  • Understanding of all gsf applications and business requirements (P)
  • Basic office equipment and machinery (P)
  • PC word processing/spreadsheet software (P)

Skill and ability to:

  • Communicate and coordinate effectively with internal and external customers verbally and in writing
  • Work effectively in a general business environment, with a focus on high levels of quality and customer service
  • Project Management- managing multiple projects and programs management  (B)
  • Understanding Business Operations Practices and Approaches- business acumen; business standards and guidelines; maintain the highest standards, understanding business organization (B)
  • Administrative Skills- planning, prioritizing, and administrating (J)
  • Customer Focus- customer satisfaction; IT customer services activity, make the best product, give the customer a fair deal (J)
  • Consulting/Problem Solving- resolving conflicts and problems; focusing in results (J)
  • Vendor Management (B)
  • Train employees in computer applications (J)
  • Must act in accordance with the Values and Creed of GSF (E)

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